Frequently asked questions

An order is created when checkout is completed. Card and supported digital payments are confirmed through their payment provider. If you use bank transfer and submit payment proof, an authorised store administrator must verify it first. Your Account shows the latest payment status.

Sign in with the account used during checkout and open your orders. You can find your order number, items, payment status and tracking details there when available.

Contact the store promptly with your order number and the change you would like to make. We will help where preparation and payment status still allow a change. Changes cannot be guaranteed once a parcel is being prepared or dispatched.

Available delivery methods and the order’s delivery charge are shown at checkout. Any complimentary-delivery threshold is displayed by the store. Remote-area and international delivery may require a separate quote before payment.

Tracking details appear in your Account after dispatch. If a tracking number has not appeared yet, check the order’s current status or contact the store with your order number.

Contact the store within 7 days of delivery before sending an item back. Eligibility, item condition and exclusions are explained in our shipping and returns policy. Include your order number so we can review your request.

Open the garment size guide beside the size selection on the product page. Measurements can differ between pieces and collections, so use the chart for the piece you are considering. Our size guide explains where to find the measurements.

Follow the care label attached to your piece first. The product care guide provides general guidance for garments, hardware and other materials. Contact the store if you need advice about a specific item.

noblescar works in small, considered runs. A restock is never guaranteed; a future release may be different from the original piece.